Canned Responses

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Overview

Canned responses are pre-written messages that can be sent to customers in the chat widget. They can be used to quickly answer common questions or to provide links to resources.

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Creating a canned response

To create a canned response, go to the Canned Responses section of the chat widget settings and click Add canned response.

Enter a name for the canned response and the message you want to send. You can use the following placeholders in the message:

• {{agent.name}} - The name of the agent who sent the message.
• {{customer.email}} - The email address of the customer.

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Using a canned response

To use a canned response, click the Canned Responses button in the chat widget and select the canned response you want to use.

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Editing a canned response

To edit a canned response, click the Edit button next to the canned response you want to edit.

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Deleting a canned response

To delete a canned response, click the Delete button next to the canned response you want to delete.

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Reordering canned responses

To reorder canned responses, drag and drop them in the order you want them to appear.