Module Functions
Canned Responses
This guide will show you how to manage canned responses to use in the chat widget.
Overview
Canned responses are pre-written messages that can be sent to customers in the chat widget. They can be used to quickly answer common questions or to provide links to resources.Creating a canned response
To create a canned response, go to the Canned Responses section of the chat widget settings and click Add canned response.
Enter a name for the canned response and the message you want to send. You can use the following placeholders in the message:
{{agent.name}}- The name of the agent who sent the message.{{customer.email}}- The email address of the customer.
Using a canned response
To use a canned response, click the Canned Responses button in the chat widget and select the canned response you want to use.
Editing a canned response
To edit a canned response, click the Edit button next to the canned response you want to edit.
Deleting a canned response
To delete a canned response, click the Delete button next to the canned response you want to delete.
Reordering canned responses
To reorder canned responses, drag and drop them in the order you want them to appear.